FAQs

Frequently Asked Questions:

REGISTRATION

1. Do I need to create an account before placing an order? You do not need to register before placing an order. You may register as soon as you have finished shopping, or check out as a Guest. Our registration process is fast, free, and will save you time for future purchases. Click here to create an account.

2. What are the advantages if I create an account and register?

You will not be required to re-enter your shipping or billing addresses every time you order online. Whenever you place an order, it will be delivered to the registered address on file, unless you provide a different information.
You can browse, shop and, if necessary, complete your order at a later time. We'll keep track of the items you've already put in your shopping bag so that when you come back later, you will not have to re-select the items again. Note that placing items to your shopping bag for purchase at a later time does not guarantee item availability.

3. How do I reset my password? Click here to reset your password.

4. I have other questions and I cannot find the answers, what do I do? Please send us an email - info@cachereserves.com or sales@cachereserves.com

ORDERING PROCESS

1. What kind of payment methods do you accept? We accept the following forms of payment:

Bank Deposit (BPI, BDO, Security Bank)
Online Fund Transfer (BPI, BDO)
Remittance Centers
Paypal - we're currently working hard to offer this option soon
GCash - we're currently working hard to offer this option soon
Cash on Delivery - we're currently working hard to offer this option soon
Credit Card - we're currently working hard to offer this option soon

2. Is my privacy and information secure on your site? Absolutely! Shopping on our site is super safe and secure. You may read our privacy policy here.

3. Do you restock items that are sold-out? Yes, very much so. Send us an email should you like to order something that is out of stock and we will try our best to replenish our stocks as soon as possible.

4. I have other questions and I cannot find the answers, what do I do? Please send us an email - info@cachereserves.com or sales@cachereserves.com

ORDER STATUS AND SHIPPING

1. How do I check the status of my order? As soon as we fulfill/ship your orders, you will receive an SMS or email from us with the information on how to track your order. Order confirmations are sent via SMS or email within 30 minutes when your order is received and payment is confirmed. If you will not receive any confirmation from us, kindly check your spam folder or you may contact us by sending an email to info@cachereserves.com or sales@cachereserves.com

2. I have other questions and I cannot find the answers, what do I do? Please send us an email - info@cachereserves.com or sales@cachereserves.com

RETURNS

1. What is your refund policy? You may read our refund policy here.

2. I have other questions and I cannot find the answers, what do I do? Please send us an email - info@cachereserves.com or sales@cachereserves.com